Return and Refund Policy

At Cartoon Plushies, we take immense pride in creating unique and whimsical plushies that bring joy and laughter to our customers worldwide. We are committed to providing you with the best shopping experience, and that includes a clear and fair return and refund policy.

Our Policy in a Nutshell:

We understand that sometimes, mistakes can happen. Therefore, we accept returns and offer refunds under the following circumstances:

1. Damaged or Incorrect Unit:

  • If your plushie arrives damaged or is not the one you ordered, we will gladly resolve the issue.
  • We will either replace the plushie with a brand new one or provide a 100% refund if the item is out of stock.

Steps to Initiate a Return or Refund:

To ensure a smooth process, please follow these steps:

1. Contact Our Support Team:

  • Send clear pictures of the damaged or incorrect plushie to our dedicated support team at support@cartoonplushies.com.
  • Include your order number and a brief description of the issue in your email.

2. Notify Us Promptly:

  • Please inform us of any concerns within 7 days of receiving your order.
  • Timely notification allows us to promptly address your issue.

Additional Information:

Shipping Costs:

  • If the return is due to our error (damage or incorrect item), we will cover all associated return shipping costs.
  • If you wish to return an item for reasons other than damage or incorrect shipment, the customer will be responsible for the return shipping costs.

Refund Processing:

  • Refunds will be processed using the same payment method used for the original purchase.
  • Please allow a reasonable amount of time for the refund to appear in your account, as processing times may vary depending on your payment provider.

Exclusions:

  • We cannot accept returns or offer refunds for plushies that have been used, washed, or altered in any way.
  • Customized or personalized plushies are also non-returnable and non-refundable unless they arrive damaged or incorrect.

Questions and Concerns:

If you have any questions, concerns, or require assistance, please do not hesitate to reach out to our support team at support@cartoonplushies.com.

We are here to make your shopping experience with Cartoon Plushies enjoyable and hassle-free.

Thank you for choosing Cartoon Plushies, where imagination comes to life through cuddly companions!